The installation should take around an hour. Or if the other end of the white cable is in a more useful. Some new sockets may look like one of the below. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. The wall socket I have within my home does not appear to be working. Web it will be a dual cable drop brought from the street to the outside of your property. . Switching from Virgin? If you're switching from Virgin. Solved: No Vigin Media socket - Virgin Media Community - 4917594. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Browse Virgin Media Virgin Media Community. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. on 17-12-2022 10:39. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. It is surface clipped usually. Plug into the Virgin Media wall socket. We have the quickstart pack but sadly cannot get broadband set up and working. It could be that a previous owner has cut the cabling out. Re: Installation not workingUSB 2. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. 23/04/17 - 06:45 #6. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. 1. Plug the cables into the hub. The Openreach sockets do not work for Virgin Media. On your installation day, your engineer will arrive in a. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Price adjustment. If you're happy for us to get this booked. No virgin Media wall socket Vera03. If you have more than one located on different floors, try to place one directly over the other. on 12-01-2023 21:04. See you in a bit. Feb 22, 2022. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it is. 4 weeks ago. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. The new fibre phone line is designed to work with the same phones as the old copper line. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Re: Can BT full fibre reuse Virgin Media's ducts (coaxial cables) Welcome to this user forum. call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. My issue is the small wire is attached to the fibre and held there wit. Take the red-banded end of the isolator cable,. Options. I’m annoyed because I actually had a virgin sales person in my house. . on 03-08-2020 18:05. You can also identify a split socket looking at the side. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Plug into the Hub. However I've received an email today to say the delivery of the QuickStart self-install pack has been delayed by over. I have been given other details for the account such as the account number/area code and. How long will the QuickStart installation take me? WiFi Hub - 30 mins. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianI was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is available at my address. . Eric714. Or wait here a day or two for a VM Mod to pick this up. All the cabling is the property of Virgin Media and must not be touched. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Powerline Extender, 1000Mbps, Wall-plug , 2 Extenders. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. I'm very sorry to hear about the non wall socket. But I have no Virgin Media Wall socket in my - 5383603. Sign in;. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. I'm sorry to hear about the missing wall socket. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. We have a TV and broadband but no landline required. Some older sockets may have NTL or Telewest written on them. • Connect the end of the 1. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. Turn on and start the Box. Thank you for your post and welcome to the community. I'm a Very Insightful Person, I'm here to share knowledge. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. 2 Uninstall TiVo box. All the wall sockets I can see are for BT. Virgin Media; My Virgin Media; Shop;. Any help please?on 27-01-2023 17:22. Standard Member. My Virgin Wall socket not same as installation guide that one. . Options. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. 0 A Socket Wall Plate Module, 50x25mm. This latest future-proof WiFi. You just need to find the socket and plug in your phone. Your connection box is usually put in the living room on the wall. on 03-12-2022 10:11. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Hey there @Slayne99, thanks for reaching out to us and a warm welcome to the Virgin Media forums page! I'm sorry to hear about the issues you're having with the installation. Follow these simple installation steps for your Virgin Media home phone set up. . 2. Browse Virgin Media Virgin Media Community. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. Connect the Hub’s power cable with the blue tab. Phone line - 5 mins. . I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. However, we couldn’t locate the wall socket in our place. 2. Re: How to book an engineer. Just moved in to new (rental) flat. Plug into the wall socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Networking and WiFi. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Stay safe online. 95 – £ 59. The top “capped” one is marked FM & has been disused since cable went digital. We installed our router etc ourselves. Manage Your Account. SpeedWe would like to show you a description here but the site won’t allow us. Try tracing the cables back to the house from the brown box outside. We have a virgin media wall socket with an ethernet port in the wall but no round cable. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. . If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Please ONLY use the power adapter provided. Browse Virgin Media Virgin Media Community. cable from wall. pdf (virginmedia. Call the pre-installation and delivery team on. on 17-12-2022 10:39. Firmly push the end of the. We have tried plugging it into the only box we found it would fit but no luck. Hello VLNeedham. 168. You may need a. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. Dave. The problem is the Hub is in my Study and the - 4964746. Installing and configuring your kitWhen I try to set up my Hub 3 using the Virgin Media App, it buffers for a while saying; "Getting Data" Then displays a message - 5244698Thank you. When you place your order, we'll let you know. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. Virgin Media; My Virgin Media; Shop;. Switched On Families. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Turn on and start the hub. Hello sophieboulter1. SpeedHello, I just moved in my new flat and I received the QuickStart installation package today. Explain what needs to be done and book an engineer visit. Rob. Used to be down on Fort Street for decades. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. New Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. I recently got Virgin broadband installed. Account - Cable. Bits and bytes. I will send a private message - watch out for the purple envelope 🙂 Kind regards. Virgin Media;. We would like to show you a description here but the site won’t allow us. on 15-02-2022 10:03. We would like to show you a description here but the site won’t allow us. Virgin Media; My Virgin Media; Shop; Help;. Chris. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. 2. Great staff. The agent said I’ll need an eng. Can I have engineer visit and setup it? Thanks. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Virgin Media Hub Coax Cable Power Cable Two-way splitter Next, grab the power adapter and plug it into the small round socket on the back of your Hub. Dave. That is a rooftop aerial outlet for Freeview TV. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Joining in Options. Back a step. A Virgin Media wall socket is simply a point of entry into your home. Choose the best spot for your wifi hub. Everything you need is posted to you. I don't have a virgin media wall socket and this is stressing me out. It covers topics such as remote control, recording, apps, settings and troubleshooting. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The coax cable from the study can be used for the other 360 box in the kitchen. Save £105. Teki, Mar 28, 2020. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Its a flat £25 charge to move the connection points and rebalance power levels. The cable will be going underneath the flooring and amy thinking to have a wall socket like this: Double Flush Mounting F Type Outlet : Aerial Wall. Speedvirgin media internal wall box. It probably goes into another room in the house. 0 Kudos. Had arranged self-install as per suggestion from VM. O have just had the 1g, 5x hub installed. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. 13-12-2021 15:21. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Hi team. • USB 2. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Perfect for when you can’t all decide on what to watch. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. connector cable from the wall socket, as we’ll be re-using that later. . If you. We would like to show you a description here but the site won’t allow us. 1 Mar 2016. Got my virgin media self install kit but I don't have a virgin socket. See below for suggestions to the regular 'missing socket' questions which are posted on here. See this. Praying the white is the virgin one. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. 0 Kudos. Turn on and start the hub. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. 1. Hello, I just got my virginmedia broadband setup delivered. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. 0 Kudos. 1. called the delivery team and they managed to book a technician for me. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. which will give you a general idea of VM fixtures and fittings. No Virgin Media socket Go to solution. Some properties do not have a wall socket, only a cable. 32K. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Joining in Options. The cable terminates on a box indoors wherever you want it, within reason. No wall socket to connect. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. #1. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. We have the quickstart pack but sadly cannot get broadband set up and working. Tudor. Hello, I recently got the virgin media super hub and the coaxial cable they gave me with the box fits in the back of the hub fine but not in to the wall. Failing this. However, as I have been trying to set this up, I noticed that I haven't got a virgin media wall socket therefore have failed at step one. Browse Virgin Media Virgin Media. Business, Economics, and Finance. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Also routing cables/wireless. Browse Virgin Media Virgin Media Community. 95. CryptoQuickStart, set up and connections. The installation took about 2 hours and was similar to an ordinary coaxial install, the. Socket should be on the underside. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. 2. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. . There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Local. Plug the cables into the Hub. Push fit the VM-supplied lead onto the socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Thank you for the tel no. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. provided, I shall give them a call tomorrow. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. 01/09/14 - 13:14 #2. They'll then install a fibre socket inside. Thanks for the reply. on 06-03-2023 09:36. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Solved no virgin media wall socket at installation community 4832746. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Just. Options. Thank you for your post and welcome to the community. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayHi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Virgin media wall socket in an unusable place in QuickStart,. And on the back of the box. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. screw the master socket back to the wall. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. Excellent shop. We'll tell you how long it takes, that you'll need, and that to expect. 0a output. 1. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Also available from the likes of Screwfix, Homebase, Toolstation etc. What confuses some people is the push-on connector provided. It is surface clipped usually. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Just plug the Powerline 1000 into any electrical outlet then plug in. The answer is yes. In response to Jonny-M. How can I speak to someone about getting one installed. Turn on and start the Box. Re-location of Wall Socket in QuickStart, set up and connections Friday; Installation in QuickStart, set up and connections Friday; Replacing Virgin Media Wall socket with one that is integraged into the wall in QuickStart, set up and connections Thursday; Fitting a new Virgin media wall socket in QuickStart, set up and connections. I was told when purchasing the broadband package that fi. Broadband and TV deals. Follow these simple installation steps for your Virgin Media home phone set up. Dec 24, 2009. Push the white cable with the black label into the Hub. . on 04-02-2023 11:17. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Download it now and enjoy the. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. 0 Kudos. Push the white cable with the black label into the Hub. Ordered VM broadband and was recommended by the website to select the self quick install option. The wall box may be branded with the logos of an old cable TV company (not VM). Tried looking but can't see a way to book an engineer for this? ThanksWall Socket. However, since theres no virgin media socket is it possible if someone who works at v. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Standard Member. There are multiple different branded wall boxes inside our flat but none. Call the pre-installation and delivery team on 0800 052 1734 explain. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Browse Virgin Media Virgin Media Community. Got my virgin media self install kit but I don't have a virgin socket. Browse Virgin Media Virgin Media Community. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. See where this Helpful Answer was posted. Please help. The OUT terminal from the Technetix isolator has a terminator cap on it. Reply. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. Within 30 daysOn top of that, Virgin Media also offers a self-install option. Call the Pre-installation and delivery team on 0800 052 1734 and see what they say. Browse Virgin Media Virgin Media Community. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Sorry to hear of the install delay caused by the wall sockets missing. We have a virgin media wall socket. 1. 11-11-2022 12:53 - edited 11-11-2022 12:58. But i couldnt find the socket that could fit. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. However, my property doesn't seem to have a Virgin-compatible socket/cable installed anywhere. 0 A socket to USB A socket coupler module • Flylead length is 200mm • Takes up one module space • 50x. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole.